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Gerard has been an Associate of the Chartered Institute of Bankers for 30 years. Throughout his career he has held various senior positions in both private and public companies, including those of Finance Director, Director of Information Technology and Director of Customer Service. He was part of a senior executive team that took a major blue chip company from start to £200m per annum before moving on to develop NEST Management.
Gerard, who has a MA in Customer Service Management from Nottingham Trent University, has written and lectured on the subjects of customer service and business planning. Prior to his work advising martial arts businesses he was teaching and consulting at a number of companies.
He has trained in Wado Ryu karate since the early 90's, starting at the age of 40, and now holds a second degree black belt. He is also a Freeman of the City of London and sits on the awarding committee for one of the oldest City Guilds. |
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Dean has over 10 years marketing experience with various companies across a diverse range of industries and his role is to help NEST bring in more new customers to add to the growing list of NEST members.
A fully qualified member of the Chartered Institute of Marketing (C.I.M.), Dean attained 'Chartered Marketer' status back in July 2000 and holds the Diploma in Marketing, the highest professional marketing qualification awarded by the C.I.M.
He also has a BSc Honours Degree in Business Management Studies, specialising in Marketing & Human Resources and undertook a pioneering marketing research project on behalf of the European Business School in Swansea, examining the potential for Charity Affinity Credit & Debit Cards.
Dean is always willing to help with any marketing & promotional campaigns clients may have and can offer guidance on marketing at both a tactical and strategic level.
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Chris is your first port of call for any IT issues. Formerly an IT manager and software developer for a major independent accountancy practice, he brings with him experience with computerised accounts systems including the Sage range of products. His background in developing custom financial software leaves Chris ideally suited to develop and maintain NEST's Direct Debit systems as well as developing the online products that separate NEST from the pack.
In his spare time, Chris enjoys hiking, cooking and of course, fiddling with computers. |
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Joy started her working life in an accountant's office swiftly moving up to Senior Partners PA. Following this, a change in direction was decided upon resulting in stints working in the worlds of retail, travel (including the pioneering Laker Airlines) and the service industries.
As the Team Leader of the Customer Service Department at NEST Joy is a strong believer in delivering the best possible customer service in the industry - something which she believes the whole team achieve.
In her spare time Joy loves entertaining, sewing, cooking, gardening and interior design. |
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Joanne Lale (nee Streets until she recently married the Marketing Consultant!) has worked in customer services for many years, starting at Boots The Chemist as a Sales Assistant. She later joined the ground breaking opticians Vision Express, and was part of the team for twelve years, supporting customers in store and then moving on to head office where she provided support for 150 company owned and 50 franchise stores. During her time at Vision Express she won an independent award for outstanding customer service throughout Nottinghamshire.
Joanne's talents lie not only in customer service - she studied acting & performance for two years with R.A.D.A. tutors, gaining a Diploma in Acting and is a regular performer with the Nottingham Operatic Society. Before joining NEST at the start of 2004 she worked for Thomson Holidays as part of their Entertainments team out in Tenerife.
After 3 years with NEST, Joanne takes her maternity leave on 1st June 2007. We wish her well and look forward to her return to NEST in 2008.
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Corinna began her customer care career when she trained as a nurse, ensuring all her patients had the best care possible. She went on to become a Midwife and then Operating Theatre manager, overseeing the smooth running of the department and responsible for maintaining the highest quality standards of patient care.
Working as part of a close knit team and often dealing with anxious or distressed relatives this experience has proved invaluable and enabled her to transfer these skills to the customer service team at NEST.
Corinna's other passion's are Crafts and Bell ringing - in fact she met her husband whilst ringing a peal! |
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Megan is the youngest member of the NEST team and has just recently completed her first year with us, after previously working in the retail industry, with Debenhams amongst others.
Megan is enthusiastic about delivering excellent customer service to our school owners, instructors and their students. |
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Louisa is the most recent addition to the NEST Management Customer Services Team and rejoins us after 4 years abroad, to help us as our client base continues to grow.
After spending a year with NEST in 2002, helping the business to get off the ground, Louisa has travelled extensively, spending time working in ski resorts in both Italy and Colorado.
She also spent 2 years in Rome working as Events Management Executive for events over the whole of Italy, before returning to England and flying back to the NEST in 2007.
Louisa possesses both a degree in Business and Italian and the CIM certificate. |
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